Relay12 answers your techs’ questions on the job — using your SOPs, your OEM manuals, and the institutional knowledge your senior techs would otherwise take with them. Every call recorded, transcribed, and tied to the job and the customer. Built for field service teams.
When a technician hits a blocking question in the field and can’t reach anyone, the job stalls. They wait. They call again. By the time they move on, the day is short a job that should have been done. That’s one tech. With ten in the field, it compounds daily into hours your business never reclaims — and revenue you never see.
Multiply that across every tech on your team, every week.
We pre-load common OEM docs and safety codes for your trade. Add what makes your shop yours — no limit on uploads.
They call it from the job. Photo support — text a nameplate, get a model-specific answer. No app, no login, no training.
Tagged by tech, job, and customer. Defensible if you ever need it to be. Owner dashboard, no field-side adoption required.
This is the dashboard your operations manager opens Monday morning. Every call is confidence-scored — anything below threshold surfaces automatically in the review queue. PII scrubbed before storage; tech identities anonymized by default.
What’s in the box when the trial starts. Not roadmap. Shipped.
One dedicated line for every tech in your shop. Voice and SMS, both routed to the same dashboard. No app to install.
Text a nameplate from the unit. Get a model-specific answer scoped to the manuals you uploaded — not the open internet.
Organized by tech, job, and client. Filter, search, export JSON/CSV/TXT. Defensible if you ever need it to be.
Safety-critical procedures are always gated to senior-tech confirmation. You define what’s gated. Relay12 won’t freelance on hazardous tasks.
You stay in the loop. Every wrong answer becomes a permanent correction within an hour, not a sprint.
Anonymized in dashboards by default. Owner-toggle to reveal. Calls scoped as training, not surveillance.
The dashboard automatically surfaces topics your techs keep hitting that the corpus handles poorly. You always know exactly what to upload next — no guessing.
Every call links back to a job and client. Equipment models are auto-extracted from conversations and stored per account. Safety escalations create liability flags on the client record.
A 7 a.m. digest of calls worth your attention. A weekly PDF with knowledge gap analysis, training recommendations, and callback-prevention data — without you having to pull it.
Relay12 isn’t a wrapper around a chatbot. It’s a record-keeping system for trade work, with the guardrails that record-keeping demands.
Customer addresses, payment info, names — stripped before storage. We don't keep what we don't need.
Hazardous tasks — refrigerant recovery, electrical lockout, gas line work — are all gated to "confirm with senior tech," not free advice.
Export JSON, CSV, or TXT anytime. Deleted on cancel. US region, encrypted at rest. 36-month retention.
Audit trail, OEM corpus, safety gates, photo support. 7-day free trial — no charge until you claim your number.
7-day free trial. $99 platform + $25 per tech.
30-day money-back. No card until you claim your number.