Your techs call or text one number and get instant answers - pulled from your manuals, your procedures, and what your best techs already know. Every call is saved, written down, and tied to the job. Built for field service teams.
A tech hits a question on a job and can’t reach anyone. They wait. They call again. By the end of the day, a job that should have been finished isn’t.
Now multiply that across every tech, every week.
We pre-load the common equipment manuals and safety codes for your trade. Add anything that makes your shop yours - no limit on uploads.
Techs call it right from the job. They can even text a photo of the unit’s label and get an answer for that exact model. No app, no login, no training.
Sorted by tech, job, and customer, so you can look up exactly what was said if you ever need to. You get the dashboard - your techs don’t have to change a thing.
This is the dashboard you open Monday morning. Any call that needs a second look gets flagged for you automatically. Customer personal info is removed before anything is stored, and tech names stay hidden unless you choose to show them.
This is what you get the moment your trial starts. Not a roadmap - it’s already built.
Every tech calls or texts the same line, and it all shows up in one dashboard. No app to install.
Techs text a photo of the unit's label and get an answer for that exact model - based on the manuals you uploaded, not the open internet.
Every call organized by tech, job, and customer. Search it, filter it, download it anytime. Tech names stay hidden unless you turn them on - it’s training, not surveillance.
For dangerous work, Relay12 tells the tech to confirm with a senior tech instead of winging it. You decide what counts as dangerous. It won’t freelance on hazardous tasks.
Every call links back to a job and a customer. Equipment models are picked up automatically from the conversation and saved to the account.
A 7 a.m. email with the calls worth your attention, plus a weekly report showing where your techs keep getting stuck - so you know exactly what to upload next. Spot a wrong answer? Fix it once and it stays fixed.
Relay12 isn’t just a chatbot. It’s a system of record for your shop, built with the care that record-keeping deserves.
Addresses, payment details, and names are removed from every call before it's stored. We don't keep what we don't need.
Refrigerant recovery, electrical lockout, gas lines - for jobs like these, Relay12 tells the tech to confirm with a senior tech instead of giving free advice.
Download it anytime. Deleted if you cancel. Stored securely in the US and kept for 36 months.
Every feature included - call records, equipment manuals, safety guardrails, photo support. 7-day free trial - no charge until you claim your number.
7-day free trial. $99 platform + $25 per tech.
30-day money-back. No card until you claim your number.